Shipping and Returns

  • Processing time: 
    • Your order will be processed within 7-10 days of placing it. Although we make a concerted effort to ship your order as soon as possible, please note that processing times may be extended during the holidays and finals season. 
  • Shipping 
    • Our orders are shipped through USPS or by the shipping method you choose at checkout. Your order confirmation will provide delivery details. 
      • Packages may be delayed during the holidays due to high demand 
    • *MADEBYZOE IS NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED PACKAGES BY THE COURIER 
    • Once shipped off, we will no longer be responsible for it. Follow the tracking details and BE PATIENT with updates. 
  • Return Policy 
    • All Sales are final. No returns, exchanges, or refunds will be accepted unless an item is received broken or damaged. If your item is broken or damaged, contact us through our website, business email, or Instagram within ONE WEEK of receiving it, along with a picture, so we can send you a new one or refund you.